RESOURCES


Billing & Administrative Contact


FBMC Benefits Management, Inc.

Retiree and Direct Bill Department
P.O. Box 10789, Tallahassee, FL 32303
Fax Number: 1-866-836-9943
Email: directbill@fbmc.com (Contract Administrator)
Service Center: 1-855-44FSRBC (1-855-443-7722) • Mon-Fri


Medicare Plans Contacts


AvMed

Enrollment & Premium Services
P.O. Box 569004, Miami, FL 33256-9942
Enrollment Telephone number: 1-800-835-6137
Post enrollment for Member Engagement Center: 1-800-782-8633
> www.avmed.org

Cigna Leon

Leon Medical Center Health Plans – Leon Cares (HMO)
> English – Leon Medical Center Web Site
> Espanol – Leon Medical Center Web Site

Customer Service: 1-866-266-8917 • 7 days a week, 8am – 8pm
> www.cigna.com

Health First Medicare Plans

6450 U.S. Hwy. 1
Rockledge, FL 32955
Customer Service: 1-800-716-7737 • 7 days a week, 8am – 8pm
> www.myhfhp.org

Florida Hospital Care Advantage

1425 W. Granada Blvd. Suite 4, Ormond Beach, FL 32174
Customer Service: 1-855-882-6467 • 7 days a week, 8am – 8pm
> www.myfhca.org

Humana Medicare Enrollment

Enrollment Telephone number: 1-800-824-8242 (TTY 711)
7 days a week, 8am – 8pm EST
Customer Service (post-enrollment): 1-866-396-8810 (TTY 711)
Mon-Fri, 8am-9pm EST
P. O. Box 14330, Lexington, KY 40512
> www.humana.com

UnitedHealthcare®

Customer Service (for all plans): 1-877-776-1466
7 days a week, 8am – 8pm ET
> UHC Provider Search Web Site (Retirees will need to make sure
that after they enter their zip code that they choose UnitedHealthcare
Group Medicare Advantage PPO once they are brought to the
screen to select their plan.)

Return Enrollment materials for UHC Medicare Supplement Plan to:
UnitedHealthcare® Enrollment Division
P. O. Box 105331, Atlanta, GA 30348-5331

Return Enrollment materials for UHC Part D Prescription Plan or Medicare Advantage Plan to:
UnitedHealthcare® Enrollment Department
P.O. Box 29675, Hot Springs, AR 71903 or
Fax to: 501-262-7070
> www.uhcretiree.com


Non-Medical Plans Contacts


Vision

Davis Vision
Client Code# 4951
Customer Service: 1-877-923-2847
Mon-Fri, 8am – 11pm; Sat – 9am – 4pm; Sun – 12pm – 4pm ET.
> www.davisvision.com

Dental

Humana Dental
Customer Service: 1-800-233-4013 • Mon-Fri, 8am – 6pm
> www.humanadental.com

Hearing Benefits

Ameritas
Customer Service: 877-359-8346
Mon-Thurs 7am – 12am CST; Fri 7am – 6 pm CST
> www.ameritas.com

Identity Theft Protection

ID Commander
Membership Services: 1-855-592-7941 • Mon-Fri 9am – 6pm ET
> www.idcommander.com

Technology Support

ITPlease
Membership Services: 1-888-384-7935 • Mon-Fri 9am – 6pm ET
> www.itplease.com

Pet Insurance

Nationwide
Membership Services: 1-877-738-7874
Mon-Fri 5am – 7pm PT; Sat 7am- 3:30pm PT
> www.petinsurance.com/fsrbc

Pet Rx

PETplus
Membership Services: 1-866-893-0306
Mon-Fri 9am – 6pm ET; Sat 9am – 5pm; Sun 9am – 3pm
> www.petplus.com/hr


Other Resources


Medicare Information

1-800-MEDICARE (1-800-633-4227)
> www.medicare.gov

> U.S. Government Medicare Website
> Medicare & You Handbook
> FL Office of Insurance Regulation – Medicare Supplement

Social Security

1-800-772-1213
> SocialSecurity.gov 

Florida Retirement System (FRS)

Bureau of Retirement Calculations: 1-888-738-2252
Enrollment Section: 1-877-377-3675
> www.myfrs.com