Dental & Vision Plans
FSRBC offers Dental and Vision plans through Humana. Humana direct bills for these lines of coverage, which means that you will receive a bill directly from Humana, should you choose to enroll. Please contact Humana directly for any enrollment or billing questions.
Humana Customer Service Phone Numbers
| 1-800-233-4013 | 1-877-398-2980 | 1-877-829-5037 | 1-877-589-4051 |
|---|---|---|---|
| Dental Claims | Vision Claims | Dental Billing Questions | Initial Enrollment |
| Dental Benefits | Vision Benefits | Vision Billing Questions | Coverage Changes |
| Dental Provider Search | FRS Authorization Form | Plan Changes | |
| Dental Name or Address Change | Change Payment Preference | Add/Drop Dependent | |
| Dental DHMO Provider Change | Plan Terminations | ||
| Vision Name or Address Change |
Initial Enrollment
How to Enroll
Enrollment in a FSRBC Humana Dental or Vision Plan can be completed telephonically through customer service, independently online, or by sending an enrollment form to Humana for processing.
To enroll telephonically:
- Dental and Vision NEW Enrollment customer service phone # 1(877) 589-4051
To enroll online:
- Visit https://slservices.humana.com/enrollmentregistration/slfalogin.aspx; enter either login credentials applicable below
- Non-Registered Users will securely authenticate your enrollment with your SSN, date of birth, and zip code
- Registered Users—if already enrolled with Humana and previously registered at MyHumana.com, you can login with your user ID and password.
- Once you have submitted your enrollment, if you have provided your email address to Humana, you will receive an email confirming your enrollment is being processed. This email will provide a link to the FRS/pension deduction authorization form, which you will complete if you want to pay through FRS/pension (see Dental and Vision Plan Billing and Payment section on this page for more details). The deadline for submitting the FRS/pension deduction authorization form to Humana will be noted in the email confirmation.
- Check the “I am not a robot” box to proceed
For assistance with online enrollment, please call Humana’s Customer Service at 1-800-233-4013.
To enroll via enrollment form:
- Download the Enrollment form
- Download Enrollment form instructions
- Complete the form
- Send to Humana through email at: NFLOpenEnrollment@humana.com
- To submit the enrollment form via postal mail, please mail to:
Humana Commercial EnrollmentP O Box 14330
Lexington, KY 40512
- Once you have submitted your enrollment, you will receive an email from Humana confirming your enrollment is being processed. This email will provide a link to the FRS/pension deduction authorization form, which you will complete if you want to pay through FRS/pension (see Dental and Vision Plan Billing and Payment section on this page for more details). The deadline for submitting the FRS/pension deduction authorization form to Humana will be noted in the email confirmation.
Confirm your providers are in the Humana Network
Dental Providers: To confirm if your current provider accepts Humana Dental insurance, you can call your provider to verify or find in-network providers by visiting https://www.humana.com/finder/dental.
Humana Dental PPO Plans Network
- PPO/Traditional Preferred
Humana Dental HMO Plan Networks
- HD205 DHMO/Prepaid Network (Low DHMO Plan)
- HS195 DHMO/Prepaid Network (High DHMO Plan)
Vision Providers: To confirm if your current provider accepts Humana Vision insurance, you can call your provider to verify or find in-network providers by visiting https://www.humana.com/vision-insurance/find-an-eye-doctor.
Humana Vision
- Humana Vision (Humana Insight Network)
How to Waive Coverage
Waiving coverage in a FSRBC Humana Dental or Vision Plan can be completed independently online, or by sending an enrollment form to Humana for processing.
To waive online:
- Visit https://slservices.humana.com/enrollmentregistration/slfalogin.aspx; enter either login credentials applicable below, check the CAPTCHA and proceed with securely enrolling online.
- Non-Registered Users will securely authenticate your enrollment with your SSN, date of birth, and zip code
- Registered Users—if already enrolled with Humana and previously registered at MyHumana.com, you can login with your user ID and password.
- Once logged in, click on “Start Your Enrollment.” You’ll be able to waive coverage as part of the process you’ll be walked through.
To waive via enrollment form:
- Download the Enrollment form
- Download Enrollment Form Instructions
- Send to Humana through email at: NFLOpenEnrollment@humana.com
- To submit the enrollment form via postal mail, please mail to:
Humana/CompBenefits
4030 W. Boy Scout Blvd.
Suite 1000
Tampa, FL 33607
Attn. Joan Franchetti/FSRBC
Dental Plans
FSRBC’s dental coverage is provided through Humana Dental. Humana offers three PPO plans and two DHMO plans.
2024 Dental Benefits Guide – Humana
Humana Dental PPOs
| Benefits (based on In-Network) | Low Plan | Medium Plan | High Plan |
|---|---|---|---|
| Calendar Year Deductible | $50 | $25 | $50 |
| Annual Maximum Benefit Paid | $800 | $1,250 | $2,000 |
| Preventive Coinsurance (Plan Paid) | 100% after deductible |
100% no deductible |
100% no deductible |
| Basic Coinsurance (Plan Paid) Fillings, Emergency Visit |
70% | 80% | 80% |
| Major Coinsurance (Plan Paid) Extractions (Surgical), Dentures |
50% | 50% | 50% |
| 2024 MONTHLY RATES | |||
| Retiree Only | $34.30 | $40.39 | $51.70 |
| Retiree + 1 | $68.27 | $69.36 | $102.95 |
| Retiree + Family | $88.96 | $99.20 | $133.68 |
Humana Dental DHMOs
| Benefits | Low Plan | High Plan |
|---|---|---|
| Preventive | $0 | $0 |
| Emergency Visit | $20 | $10 |
| Extractions (Surgical) | $40 | $30 |
| Root Canal | $110-$250 | $100-$210 |
| Dentures | $375 | $325 |
| 2024 MONTHLY RATES | ||
| Retiree Only | $10.53 | $17.10 |
| Retiree + 1 | $20.85 | $33.85 |
| Retiree + Family | $37.07 | $60.17 |
Vision Plans
FSRBC’s vision coverage is provided through Humana Vision. Humana Vision offers a Low and High plan. While both plans offer identical material copays as well as frame and contact lens allowances, the exam copay differs, as does the frequency of the frames benefit.
Humana Vision
| In-Network Benefits | Low Plan | High Plan |
|---|---|---|
| Exam Copay | $10 | $5 |
| Lens/Frames Copay | $15 | $15 |
| Lenses Single / Bifocal / Trifocal / Lenticular |
All Included (In Network) |
All Included (In Network) |
| Frame Allowance | Up to $130 (20% off balance over $130) |
Up to $130 (20% off balance over $130) |
| Contact Lenses Allowance | Up to $130 (15% off balance over $130) |
Up to $130 (15% off balance over $130) |
| Frequency (based on date of service) | ||
| Exam | Every 12 months | Every 12 months |
| Lenses | Every 12 months | Every 12 months |
| Frames | Every 24 months | Every 12 months |
| 2023 MONTHLY RATES | ||
| Retiree Only | $6.24 | $7.25 |
| Retiree + 1 | $12.48 | $14.50 |
| Retiree + Family | $20.33 | $23.33 |
FSRBC Dental and Vision Plan Billing and Payment
Your monthly dental and vision premiums are due monthly to Humana —payment options include FRS/pension, ACH bank draft, and check or money order.
FRS/Pension
To pay for your dental and vision coverage through your FRS/pension, please download and complete the deduction authorization form.
Once you complete the form, email it to FRSAuthorization@humana.com (the email address indicated on the form itself).
If you do not have access to an email address, you can print and mail the form to the following address (please note that mailing your form will result in a delayed processing time):
Humana
ATTN: Billing 8th Floor
101 E. Main Street
Louisville, KY 40202
You will receive an email confirming that your FRS/pension payment method is being processed.
ACH/bank draft
With recurring ACH bank draft payment preference, you select your ACH bank draft date between the 1st and 10th of the month. Your monthly billing statement for dental and vision will outline how to set-up recurring ACH bank draft payments online through Humana.com
If you do not setup recurring ACH bank draft, you will need to pay your monthly dental and vision premiums by check or money order.
Billing statements and support
Billing statements are sent monthly and due on the first of the month; you can choose to remit monthly, semi-annual or annual premium payments but each month’s invoiced premiums are due at the first of that billing month.
Billing support, including establishing recurring ACH bank draft payments, is available through the Humana’s Customer Service Center by calling 1-877-829-5037 8:00am—6:00pm, Monday through Friday, Eastern Time.
FSRBC Dental and Vision Plan Payment Timing
Humana Dental and Vision monthly premiums are due each month on the 1st of the month. For example February premiums are due on February 1st.
FRS/Pension
Payment deducted on last business day of the month for following month (i.e. 12/31 for January coverage).
ACH/Bank Draft
Payment drafted on the 1st through the 10th of the billing month (i.e. if you select the 5th for your bank draft date then on January 5th you will be drafted for January coverage)
Check
Payment due on the 1st of the month for the month of coverage
Dental & Vision FAQs
What number can I call for claims questions?
Dental: 1(800) 233-4013 and Vision: 1(877) 398-2980.
Can I change my Humana Dental and Vision plans throughout the year?
Yes, we do allow mid-year changes if there is a qualifying event. If you have not experienced a qualifying event you can change or disenroll from your plan during Annual Enrollment (typically in mid-October).
What number can I call to check if my provider is in network with either the Humana Dental or Vision plan?
If you are NOT enrolled with Humana, please call 1 (877) 589-4051 for both dental and vision provider networks. If you are already enrolled with Humana can call 1(800) 233-4013 for the dental network and 1(877) 398-2980 for the vision network.
What number can I call to ask about what is covered in the Humana Dental and Vision plans?
IF are not enrolled with Humana can call 1(877) 589-4051 for both dental and vision provider networks. IF YOU are already enrolled with Humana can call 1(800) 233-4013 for the dental network and 1(877) 398-2980 for the vision network. Retirees who are already enrolled with Humana but have questions about a plan that is offered to them other than the one that they are currently enrolled in will need to call 1 (877) 589-4051.
What happens if I receive an invoice with the wrong benefits indicated?
Please call Humana Dental and Vision Billing Customer Service: 1 (877) 829-5037
What happens if I receive an invoice with the wrong premium indicated?
Please call Humana Dental and Vision Billing Customer Service: 1 (877) 829-5037
What happens if I receive an invoice with the wrong payment preference indicated?
Please call Humana Dental and Vision Billing Customer Service: 1 (877) 829-5037
What happens if I receive an invoice with the wrong name?
Please call Humana Dental and Vision Billing Customer Service: 1 (877) 829-5037
Why did my rates increase?
Monthly premiums often change each year and are annually reviewed by FSRBC and their carrier partners; rates are adjusted accordingly based on plan changes and annual trends.
What if I need to update my address?
If you need to update your address for Humana Dental or Vision plans you MUST contact Humana directly via their Customer Service Center, this information CANNOT be updated online.
- Humana Dental Customer Service Center 1-800-233-4013
- Humana Vision Customer Service Center 1-877-398-2980
When calling Humana please be sure to have your member ID number available, which can be found on your Humana ID card. Additionally, when calling please state you are calling from Florida School Retiree Benefits Consortium.
Are there dental waiting periods?
No
Are implants covered by Humana Dental?
No
The available plans do not meet my benefit needs, are there additional plans available?
FSRBC offers three PPO and two HMO plans as part of the dental offering and two vision plans. All plans offer a variety of coverage options.
My provider states I currently do not have coverage but I have paid my monthly premium?
Please contact the Humana Dental and Vision Billing Customer Service: 1(877) 829-5037
I have moved out of state and no providers are in my coverage network, can I change plans?
If you are enrolled in the DHMO dental plan and move to a service area with no providers, you can contact Humana to discuss changing to one of the PPO dental plans. The PPO dental plans allow benefits in or out of the network.
How do I check to see if my provider is in-network?
Please see the “Confirm your providers are in the Humana Network” Section on our website for detailed instructions.
How do I nominate my dentist participates in the HumanaDental Network?
Visit the Refer a dentist page of the Humana website to nominate your dentist. One of their dental contracting specialists will invite your dentist to participate in the HumanaDental network.
What is the age limit for dependents enrolled in dental and vision?
Unmarried dependents can be enrolled in the dental and vision plans until age 30. The exception for this would be for child who become incapable of self support due to a developmental disability or physical handicap.
If a person retires from the District, returns to Active work and then their contract ends, are they still eligible for FSRBC?
Yes
If a retiree is under 65 (and therefore not yet eligible for FSRBC), but her spouse is over-65, can he join FSRBC before her?
Yes, the spouse is able to join (The District must provide the applicable information to FSRBC)
If a retiree elects to purchase Medicare Medical coverage outside of FSRBC, are they still eligible for the coverages through FSRBC?
Yes, if a retiree enrolls in a Medicare plan outside of FSRBC, they can still enroll in dental or vision coverage through FSRBC.
If a retiree returns to Active work, can they retain any of the FSRBC benefits?
No – the retiree (and spouse, if applicable) will have to move back to the District’s Active benefits while the retiree is in Active status.
Can I pay for my coverages using FRS/Pension?
Yes, all premiums for Dental and Vision plans available through FSRBC can be deducted through your FRS pension.
How do I obtain my Florida Retirement System (FRS) Monthly Statement?
Contact Florida Retirement Services (FRS) at 1-866-446-9377
What if I have questions about Florida Retirement System (FRS) monthly statements?
Contact Florida Retirement Services (FRS) at 1-866-446-9377